Simplifying Motor Claims with Expertise and Integrity
Since 1981, our company has been a trusted name in Malaysia’s motor loss adjusting industry, offering expert solutions to insurers and policyholders alike. As a proud member of the Association of Malaysian Loss Adjusters (AMLA), we adhere to the highest standards of professionalism and integrity.
Over the decades, we have built strong partnerships with renowned insurance companies, helping them manage claim costs effectively while safeguarding the industry from fraudulent activities.
Our unwavering commitment to precision, fairness, and innovation has cemented our reputation as a reliable partner in navigating the complexities of motor insurance claims.
With over four decades of experience, we have developed a deep understanding of the local market dynamics and regulatory frameworks, enabling us to deliver tailored solutions that meet the unique needs of our clients.
Our team of highly skilled adjusters combines technical expertise with a customer-centric approach, ensuring each claim is handled with efficiency and transparency.
Our Statement
Mission: To deliver accurate, transparent, and efficient motor claim solutions, ensuring fairness and trust for all stakeholders with unwavering commitment to excellence.
Vision: To be Malaysia's leading motor loss adjuster, setting the benchmark for integrity, reliability, and innovation in claim resolution.
Services
Our main goal is to ensure fair and accurate motor loss assessments with integrity.
Desktop Loss Adjusting
Our Desktop Loss Adjusting service offers a swift and efficient alternative to traditional inspections by conducting assessments remotely.
Using high-quality photographs of the accident scene and vehicle damage, our experienced adjusters analyze and evaluate claims with precision.
This approach not only accelerates the claims process but also reduces costs for insurers and enhances convenience for policyholders.
Motor Loss Adjusting
Our Motor Loss Adjusting service is tailored for private cars and motorcycles, ensuring accurate and reliable damage assessments through on-site inspections.
Our skilled adjusters visit the workshop to thoroughly evaluate the extent of the damage, verify repair costs, and provide detailed reports that help insurers make informed decisions.
By combining technical expertise with a hands-on approach, we ensure every claim is handled with precision and fairness.
Commercial Vehicle Loss Adjusting
Our adjusters conduct comprehensive on-site inspections at workshops, evaluating the damage to commercial vehicles, including trucks, vans, and buses.
By assessing both the structural and operational impact, we ensure that the full scope of repairs and associated costs are accurately documented.
In addition, we provide valuable advice to policyholders on any deficiencies or areas of concern within their fleet, offering practical recommendations to minimize the risk of future accidents and enhance safety.
Loss Investigation
Our Loss Investigation service specializes in thoroughly examining complex and suspicious claims, including theft, bodily injury, park & damage incidents, hire & reward scenarios, and more.
Our experienced investigators employ a combination of in-depth analysis, witness interviews, and forensic techniques to uncover the truth behind each claim.
By meticulously reviewing all available evidence, we identify any discrepancies or fraudulent activities, ensuring that claims are handled fairly and in accordance with industry standards.
This service is designed to protect both insurers and policyholders, offering transparency and reducing the risk of unnecessary payouts while maintaining the integrity of the claims process.
Get in touch
HQ: 03-91333585
Ipoh: 05-2410959
Johor Bahru: 07-3523586
Kota Bharu: 09-7472385
Kuantan: 09-5173885
Melaka: 06-2825585
Penang: 04-2263585
enquiry@epongassociates.com
HQ: 6-1, Jalan 14/144a, Taman Bukit Cheras, 56000 Kuala Lumpur, Malaysia
Alor Setar: 1885B, Tingkat 1, Jalan Stadium, 05100 Alor Setar, Kedah Darul Aman
Ipoh: E-1-1, Green Town Square, 30450 Ipoh, Perak Darul Ridzuan
Johor Bahru: 10-01, Jalan Molek 1/9, Taman Molek, 81100 Johor Bahru, Johor Darul Takzim
Kota Bharu: PT 875, Tingkat 2, Pengkalan Chepa, 15400 Kota Bharu, Kelantan Darul Naim
Kuantan: A23,1st Floor, Jalan Tun Ismail 2,, Seri Dagangan 11, 25000 Kuantan, Pahang Darul Makmur
Melaka: 272A, Jalan Melaka Raya, Taman Melaka Raya, 75000 Melaka
Penang: Lot 2.05, Choo Plaza, Lorong Abu Siti Lane, 10400 Pulau Pinang, Pulau Pinang
Resources
1. Insurers and Takaful Operators - Repairers Code of Conduct (Download)