About Us
We are Malaysia's premier customer contact solutions provider. Established for over a decade, we have been providing the highest standard of services on behalf of our partners to their customers through our data-driven contact centre.
OUR PORTFOLIO OF SERVICES CAN BE CATEGORISED INTO 4 GROUPS:
24/7 Motor Roadside Assistance - Leveraging our relationship with over 140 Towing Service Providers and Garages throughout Malaysia, we are able to quickly and smoothly dispatch help to our partner's customers and resolve all queries as hassle-free as possible.
Claims Adjusting Services - Our established team of claims loss adjustors will quickly and accurately determine the true loss value of your customer's insurance claims, reducing your claims leakage and protecting your business.
Product Aftersales Support - As a first-line contact centre, we provide initial checks to identify your customer's service entitlement and route them accordingly, reducing your contact centre's workload and streamlining operations.
Disaster Relief Solutions - When disaster strikes, we are right here ready to assist you in reaching your customers when they need you the most, providing an alternative contact centre when your inhouse solution is temporarily disrupted.
Our Statement
Mission: To get our customers back on the road as quickly and as easily as possible.
Vision: To provide peace of mind to commuters wherever they go.
Services
Our main goal is for every customer to have peace of mind and confidence in our team to resolve all issues as quickly as possible.
24/7 Motor Roadside Assistance
Arriving on scene and attending to your customer is our utmost priority.
We operate on a strict deadline of service within 1 hour throughout Malaysia and arrive
on average within 30 mins of initial contact with the customer.
Our network of vendors are able to assist with virtually any vehicle related issues that
your customer may face, giving your customers peace of mind knowing we always got their
back.
Claims Adjusting Services
As a fully-featured service provider, we are able to go one step further and provide
Accident Notification, Towing Assistance and Claims Adjusting services all through 1
contact with your customer.
In the unfortunate event of an accident, your customer only needs to make contact with
us once, and we will make sure the vehicle is towed and sent to an approved garage while
notifying you of the claim.
Then, our team of loss adjustors will take over and value the claim to ensure all
parties are satisfied.
Aftersales Support
We are well equipped to support you in providing any aftersales services for a variety
of your products, ranging from everyday gadgets such as phones, tables to vehicle
aftersales servicing support.
This involves making sure that your customer has the adequate level of coverage required
first before routing them to your approved service centres.
Disaster Relief
Our call centre is ready to cover for your business at an instance when unavoidable
disasters hit.
We are able to be there for your customers when your contact centre is out of service
and respond to your customers' urgent needs.
Get in touch
03 9133 3585
1800 2222 23
enquiry@epongassociates.com
6-1, Jalan 14/144a, Taman Bukit Cheras, 56000 Kuala Lumpur, Malaysia